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ACM Terms and Conditions

Read the full ACM Terms and Conditions here.

When you subscribe, you accept the ACM Terms and Conditions. Please read the main points below before you tick the box. They are a summary only: if anything here seems different, the full Terms apply.

Main points for buyers (every subscriber)

  • Sellers stay anonymous until ACM gives you the seller's name.
  • How you get a seller's name. Quote the listing ID or profile code. ACM tells the seller who you are, and the seller may say no. If the seller agrees, you accept ACM's Customer Agreement and we give you the seller's name. Until then, contact that seller only through ACM. Accepting the Customer Agreement does not commit you to buy, and no fee is due yet.
  • Fees. When you are ready to talk to the seller, ACM arranges an introduction call, and the introduction fee is paid before the call. If you contact or buy from the seller before a call, the fee is due right away. If you buy directly from a seller ACM introduced, a per-MT commission applies to your purchases from that seller for five years, at rates that reduce over time. A trade ACM facilitates carries a trade facilitation fee instead. ACM Verification Reports are paid when ordered. Amounts are in ACM's fee schedule and can be agreed differently in writing.
  • Reporting purchases. Tell ACM about each purchase from a seller ACM introduced within 30 days, for five years. If ACM reasonably believes a purchase was not reported, it may ask for documents such as contracts or invoices, which you provide within 15 days.
  • Sellers you already buy from. Give ACM a list of the sellers in Africa you already buy from. A seller on your list, or one you show us you already trade with within 14 days of ACM naming it to you, is not an ACM introduction, so no introduction fee or commission applies. You may still ask ACM to introduce you to a seller on your list; it then counts as an ACM introduction.
  • Using seller information. Use it to evaluate sellers and to sell their cocoa to your own customers, and, after you buy, for your sourcing, transparency, and legal reporting. You may share it with your customers in confidence, and you are responsible for how they use it. If one of your customers buys from that seller other than through you, using information you shared, ACM's fees apply as if you had bought. Name a seller publicly only for cocoa you have bought from it. Do not scrape seller information, copy it into a database, or use it to train AI without ACM's written consent.
  • Your information. ACM tells a seller your name and interest before it gives you the seller's name.
  • ACM's role. ACM never buys, sells, or owns cocoa, and does not guarantee any seller or cocoa. Every sale is between you and the seller.

Accepting these Terms does not replace ACM's Customer Agreement, which you accept separately before ACM gives you a seller's name.

Main points for partners

If you also work with ACM as a partner, these points apply too.

  • Your partnership agreement and these Terms work together. Your agreement sets the commercial terms, including any fees.
  • Keep ACM Offering Sheets inside your organization. Do not give any ACM Offering Sheet, ACM Marketplace Profile, or any part of either one, to anyone outside your organization without ACM's written consent.
  • Dealing with sellers. Contact sellers only through ACM, unless your partnership agreement allows otherwise or ACM agrees in writing.
  • Using seller information. Use it only for your partnership with ACM, to assess and provide your services. Your version of the ACM Offering Sheet may include information others do not see. Do not scrape seller information, copy it into a database, or use it to train AI without ACM's written consent.
  • Buying cocoa. If you buy cocoa from a seller, the buyer terms also apply to that purchase.

Main points for everyone

  • Confidentiality. Keep everything you learn through ACM confidential, with no end date.
  • Your information. ACM uses AI tools only under terms that keep your information confidential, a person reviews what they produce, and no provider may train its systems on your information.
  • Changes. ACM emails you at least 15 days before a change to these Terms takes effect, unless a shorter notice is allowed, for example for legal or security reasons. If you keep using ACM after that date, you accept the change; if you do not agree, tell us before then.
  • Limits and disputes. ACM's liability to you is limited to the greater of the fees you paid ACM in the 12 months before the event that led to the claim and USD 10,000. This limit never applies to fraud, gross negligence, or willful misconduct. South African law applies. Disagreements go first to talks, then to mediation, then to arbitration in Johannesburg, which can be held online. Either side may go to court for urgent relief, and ACM may go to court to claim undisputed fees.

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